Safety tips to share with your customers
If you think you smell propane in your home, camper, RV or the area around any gas equipment, or if a gas alarm signals the presence of propane, you should IMMEDIATELY follow these suggestions:
- Extinguish all smoking materials and any other open flames or sources of ignition. Everyone should vacate the building, vehicle or area.
- Move away without using any electric switches, appliances, thermostats or telephones.
- Close the gas shutoff valve on the propane tank or cylinder.
- Call your propane supplier and/or your local fire department from a mobile phone or a neighbor’s telephone.
- Even if you do not continue to smell propane, do not open or turn on the propane supply valve. Do not reenter the building, vehicle or area. Let a qualified propane service technician and/or emergency personnel check for escaped propane.
- Have a properly trained propane service technician repair the leak. The propane service technician or emergency responder needs to determine that the leak situation has been fully resolved. The propane service technician should check all of your gas appliances and relight any appliance pilots.
- Return to the building, vehicle or area only when the service or emergency technician indicates it is safe to do so.
For more information about propane safety and emergency situations, please go here.